Shipping Questions Answered
This page answers the most common questions about shipping at www.thebioherb.com. If your question is not answered here, please contact our support team.
Where do you ship from?
All orders ship from our central warehouse. This is the only facility we use for order fulfillment. Our address is:
215 N Cache St, Jackson, Wyoming 83001, United States
Shipping from a single location means your order is always packed by the same team using the same quality standards.
How long does preparation take?
Preparation takes 48 hours. During this time, our team picks your items, inspects them, packs them, and prepares them for carrier pickup.
Preparation only happens on business days, which are Monday through Friday. Weekends and holidays do not count toward the 48 hours estimate.
How long does shipping take?
After your package is picked up by the carrier, shipping takes 3-5 businessday. This is the time your package spends traveling through the carrier network.
Shipping time is separate from preparation time. The two phases happen one after the other, not at the same time.
What is the total time from order to delivery?
Total time = 48 hours preparation + 3-5 businessday shipping
For example, if preparation takes 48 hours and shipping takes 3-5 businessday, your order will arrive 48 hours + 3-5 businessday business days after you place it. Weekends extend the calendar timeline.
How do I track my order?
We send a tracking number by email when your order ships. This email is sent automatically when the carrier scans your package.
After receiving your tracking number, the carrier’s tracking page may show “Label Created” for up to 24 hours. This is normal. Real tracking updates appear once your package moves through the carrier system.
What if my order is late?
If your order has not arrived within 48 hours + 3-5 businessday business days, please contact us. We will check the status and help you.
Common reasons for late delivery include wrong addresses, bad weather, busy holiday seasons, and carrier delays. We work with you to resolve any issues.
What if I entered the wrong shipping address?
If you entered the wrong address, contact us immediately. We can change the address if your order has not shipped yet.
If your order has already shipped, we cannot change the address. The package will be delivered to the address you provided. You may need to contact the carrier to redirect the package.
Do you ship to PO boxes?
Yes, we ship to PO boxes within the United States. Please note that delivery to PO boxes may take slightly longer than delivery to street addresses.
International orders cannot be shipped to PO boxes due to customs requirements.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping times vary based on destination and customs processing.
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These fees are not included in the shipping cost.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select.
Standard shipping costs are displayed before you complete your purchase. No hidden fees are added after checkout.
Can I change my shipping method after ordering?
If your order has not yet shipped, you may be able to change the shipping method. Contact us as soon as possible to request a change.
If your order has already shipped, the shipping method cannot be changed.
What happens if my package is lost or damaged?
If your package is lost or damaged, please contact our support team. We will work with the carrier to resolve the issue and ensure you receive your order or a refund.
Damaged items should be reported within 48 hours of delivery. Please keep the original packaging for inspection purposes.
How do I contact support about shipping?
Our support team handles all shipping questions. You can reach us through our contact page:
Visit our contact page to reach support
Include your order number and a clear description of your question or issue. We respond within one business day.
Thank you for choosing www.thebioherb.com. We are here to help with all your shipping needs.